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Lately, a number of people have contacted us for support with logging in and validation problems.
SubmitterBot is a completely free double opt-in service that requires validation from a person on the other end. With this in mind, I have listed a few tips below that may help your validation concerns.

  1. No Spaces in Username – When choosing a username for our quality service, please consider a username that does not require a space. The reason for this is that our database is not set up to handle usernames with spaces for security reasons. If you have already selected a username that has a space in it, any characters that are after the space will automatically be truncated (e.g. the username of john doe will be registered as “john”–without quotes).
  2. Check Your E-mail – Upon using SubmitterBot’s registration form, you will automatically be sent a confirmation e-mail at the address that you entered in the E-mail section of the form.
    This e-mail will contain a validation link that, when activated, will automatically validate your SubmitterBot account and allow you to log-in to our quality directory submission service. If you are unable to find this e-mail, I would highly recommend checking your e-mail client’s spam and/or trash folders. Our validation e-mails do contain web content, and may have accidentally ended up in either place.
  3. Enable HTML – With the confirmation e-mail mentioned in my previous point, please make sure that you have HTML enabled in your e-mail client. This will allow you to successfully activate the confirmation link to allow you access to our site. If you do not know how to enable HTML, please consult your e-mail client’s help file which can be accessed by pressing F1. If you are using a web-based e-mail account (e.g. Gmail, Hotmail, Yahoo, etc.), there will be a “Show Images” button located either above/below the headers of the e-mail which will enable the HTML in our confirmation message.

If the above steps still are not successful in validating your account on SubmitterBot,
please contact me via our quick-and-easy contact form, and I will promptly troubleshoot
your account’s validation issue.

Happy Submitting! :)

This entry was posted by Chad Sweely on Monday, July 27th, 2009 at 11:51 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to “Having Trouble with Validation?”

  1. Preston Taylor Says:
    August 21st, 2009 at 10:03 am

    I did not receive the confirmation email and cannot login. Pretty sure the problem is not on my end. I have filter set up to dump all rejected emails into a reviewable directory.

    I am anxious to try out your service. Hope this all works out.

    User name: PrestonTaylor

  2. Preston Taylor Says:
    August 21st, 2009 at 10:06 am

    Did you know that your contact page works a bit strangely? Upon submition, rather than taking the viewer to a thankyou page, it simply clears the entry box and leaves the viewer at a partially filled out comment page again. Very wierd. The viewer does no know if thee was an error or not.

  3. Chad Sweely Says:
    August 21st, 2009 at 4:55 pm

    Hi Preston,

    Thank you for letting me know about the contact page. I will have our development team look into it.

    For help with validation issues, please email support[at]submitterbot.com.

    Thanks!

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